We will handle these requests ASAP if they are within 30 days after delivery. If you did not receive the item(s) that you ordered, please reach out to or via our contact page on our website. If you provide us with proof of shipment and cost, we can authorize store credit for that amount during refund.įor items clearly damaged during initial shipment/delivery (as evidenced by damaged packaging, tire marks, etc.), please file a damaged delivery claim with the carrier (e.g., USPS or UPS).
We will email you a prepaid shipping label.įor RMAs without an exchange (i.e., refund only) we require you to pay return shipping.įor orders outside the continental US, customers are responsible for purchasing a label and sending the item(s) back to our store after the RMA is authorized.
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Domestic OrdersįREE RETURN SHIPPING - All orders shipped to the continental US are eligible for free return shipping using a carrier that we’ve selected if you select to exchange the item for another item or for store credit / gift card. You cannot “return” items to us that were not purchased from us. We will also need a receipt or record of your order in our system.
To be eligible for a return, your item must be in the same condition as we shipped or sold it, unworn or unused, and in its original packaging. Items sent back to us without an authorized return will not be accepted. If your RMA is accepted, we’ll notify you within 1-2 business days. Please specify if you are looking for a refund or exchange. To start a return merchandise authorization or exchange (RMA), contact us at or see us in-store. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note it generally takes about 1 - 3 working days for a refund to be processed.At Nutmeg Games, we do everything we can to ensure you are happy with your purchase, but sometimes we just need to make it right, so we have made our return policy easy. A replacement product will be sent to you.You’ll be refunded via your original payment method.We will notify you once we’ve received and inspected your return. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement. If the problem is not major, we will repair the item within a reasonable time. or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.Īlternatively, you can choose to keep the item and we will compensate you for any drop in value.is significantly different from the sample or description.has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. In some cases we can offer an exchange or store credit, please contact our customer service team for more information. Good Games TCG does not accept change of mind returns. If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. At Good Games, we want our customers to be completely satisfied with their purchases.
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